Persons with Reduced Mobility (PRM)

Aid for persons who are ill, disabled, or have reduced mobility, are undoubtedly strong points at the Tarbes Lourdes Pyrénées Airport. With collaboration from the Hospitalité Notre Dame de Lourdes, the teams at the Tarbes Lourdes Pyrénées Airport have been specifically trained to ensure the greatest comfort in travel to both individual passengers and those travelling in groups.

This service (entirely free) offers a passenger journey adapted to ensure speedy and comfortable access to the plan and to his or her final destination. 

The airport has equipment which is perfectly adapted and unique within the international airport sector: 

• lifting platforms specifically for the boarding and disembarkation of Persons with Reduced Mobility;
• rest areas for a "Special Reception” (“Accueil Spécialisé”) located at departures, these waiting rooms are exclusively dedicated to PMRs and those who are ill, and offer an attending nurse, spaces with beds, and approved healthcare;
• a dedicated screening station for PMR passengers travelling in groups;
• specially dimensioned lifts, leading from one level to another completely conveniently and safely;
• numerous wheelchairs are available in the airport.
  
  NEW: a PRM toilet or "Changing Place"  located on the departures level. This toilet, located in the specialised reception area on the departures level, enables passengers with disabilities to use the toilet with dignity and in hygienic conditions. It has been designed to provide a comfortable space and dedicated facilities:

- A PRM shower with shower trolley,
- A PRM washroom with wardrobe chair,
- A washbasin, mirror and hand dryer,
- A patient lift,
- A sit-to-stand device.

This area is accessible to anyone with a disability (individuals or organised pilgrimage groups).  

The assistance service can be requested at least 2 hours before flight departure. In order to take advantage of this service, please make yourself known:

• At one of the 2 call points located at departures (at the Kiss & Fly) or at arrivals under the canopy (at the taxi rank) 
• At your flight's check-in desk;
• At the information desk located in your  travel agency at the departures level;
• At the SPECIAL WELCOME welcome office located behind the desk on the departures level;

Any passengers with reduced mobility will benefit from priority boarding.

Passengers affected by temporary incapacity or persons with mobility issues (older individuals, for example) can also benefit from the airport’s assistance service upon request (2 hours before the flight’s departure).

Passengers travelling in groups in charter flights are looked after by the healthcare workers from the Hospitalité Notre Dame de Lourdes upon request from the tour operator or travel agency.

IMPORTANT: request for assistance from your airline or travel agency. 
If the admission on board of passengers suffering from a motor or sensory disability is not, in principle, subject to any specific condition of acceptance,  it is nevertheless of the utmost importance to inform the airline of this in advance so that the passenger can benefit from the services on offer at the airport.